Wellbee Social Inc. - Terms of Service
Effective Date: July 10, 2022
Last Updated: March 10, 2025
Welcome to Wellbee Social, a community-driven platform fostering natural and holistic wellness. These Terms of Service (“Terms”) govern your use of the Wellbee Social website and services. Websites include: Wellbee Social “https://wellbee.social“, Wellbee Academy “https://academy.wellbee.social“, and Wellbee Events “https://events.wellbee.social“. including purchasing courses, event tickets, and products or becoming an Instructor. By accessing the platform and its subdomains, you agree to these Terms, our Privacy Policy and our Instructor Terms (if applicable).
If you do not agree with these Terms, please do not access or use our services.
Wellbee Social Inc. (“Wellbee,” “we,” “us,” or “our”), an Alberta-based corporation, operates this platform.
1. Overview of Services
Wellbee Social provides the following features:
- Courses: Purchase and participate in courses created by Instructors via Wellbee Academy.
- Events: Browse and purchase tickets for Instructor-hosted events via Wellbee Events.
- Products (coming soon): Buy physical and digital products from Instructor storefronts.
- Community Features: Create profiles, join groups, add blogs, and engage in wellness discussions by posting web links, media, images, documents and/or opinions.
- AI Tools: Wellbee AI tools to assist Instructors in creating courses, marketing products, and event descriptions.
- Unlimited Wellbee AI: Optional upgrade for Unlimited Access to Wellbee AI Assistance.
2. Definitions
For the purposes of these Terms:
- “User” refers to any individual or entity using Wellbee Social’s Services.
- “Content” refers to text, images, video, audio, or other material on the Wellbee Social Platform.
- “Service” refers to Wellbee Social’s platform, including its website, subdomains, and tools such as Wellbee AI.
- “Wellbee AI” refers to Wellbee Social’s artificial intelligence tool designed to assist Instructors with course creation, event marketing, product descriptions, and related tasks.
- “Company” refers to Wellbee Social Inc., headquartered in Alberta, Canada.
- “Submitted Content” refers to text, images, videos, audio, blogs, group creations, event descriptions, courses and lessons, product images and description, uploaded by Users.
- “Enthusiast” refers to any individual who has created an account on Wellbee Social and self-identifies as an ‘Enthusiast’ at the time of registration and on their profile page.
- “Professional” refers to any individual who has created an account on Wellbee Social and self-identifies as a ‘Professional’ in a holistic and wellness field.
- “Instructor” refers to anyone who self-identifies as Professional on their profile page and during registration, and who has received an approval after submitting the Instructor Application form.
3. User Roles and Responsibilities
3.1 Enthusiasts:
- Enthusiasts are registered users who participate in community activities such as joining groups, posting content, and purchasing courses, event tickets, and products.
- Enthusiasts cannot sell courses, event tickets, or products on the platform.
3.2 Professionals:
- Self-identified Professionals: Professionals are users who self-identify as having qualifications, credentials, or experience in a specific field. They can participate in community activities and publish content but cannot sell courses, event tickets, or products on the platform unless approved as Instructors after submitting an Instructor Application Form.
- Instructors: Professionals who have applied and been approved to receive an Instructor Badge. Instructors may sell courses, events, and products (coming soon).
3.3 Instructors:
- Instructors are Verified Professionals who have been granted Instructor Badges after completing the application and approval process.
- Instructors must abide by the additional Instructor Terms.
- Instructor status may be revoked at any time, for any reason or no reason, at Wellbee Social’s sole discretion.
4. Thematic Focus
Wellbee Social is a platform dedicated to promoting natural, holistic, and wellness-focused themes.
4.1 Approved Themes:
Core themes include:
- Homeopathy, Naturopathy, Ayurveda, Reiki, Nutrition, Fitness, Yoga, Meditation, Herbal Medicine, Aromatherapy, Crystal Therapies, Mental and Emotional Wellness, Bach Flowers, Sound Healing, Shamanic Healing, Holographic Bioalchemy, and Frequency Medicine.
4.2 Proposing New Themes:
Content in unlisted themes requires approval from the Wellbee Social Admin Team.
4.3 Content Moderation:
Wellbee Social reserves the right to remove content that violates these Terms or misaligns with our thematic focus.
5. Content Ownership and Licensing
5.1 Definition of User-Generated Content
User-Generated Content (UGC) refers to any content created and submitted by users on the Wellbee Social platform. This includes, but is not limited to:- Textual Content: Such as posts, comments, forum discussions, and blog entries.
- Multimedia Content: Including images, videos, audio recordings, and live streams.
- Educational Materials: Like course content, lesson plans, instructional materials, and event descriptions.
- Product Listings: Descriptions, images, and details related to products offered by users.
- Interactive Content: Such as polls, quizzes, and surveys.
- Personal Data and/or Profile Information: Including profile bio description
5.2 Ownership of User-Generated Content and License to Wellbee Social
Users retain full ownership of the content they create and submit on Wellbee Social, including but not limited to blog posts, comments, forum discussions, course materials, event listings, and multimedia content (“User-Generated Content” or “UGC”). By posting or submitting UGC on the platform, you grant Wellbee Social a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, publish, translate, create derivative works from, publicly display, and publicly perform such content in connection with the operation, marketing, and promotion of Wellbee Social. This license extends to all forms of media, including but not limited to Wellbee Social’s website, social media channels, newsletters, and promotional campaigns.5.3 Copyright Infringement & Content Protection
Users agree not to copy, reproduce, modify, distribute, or publicly display any content posted by other users without obtaining explicit written permission from the original content owner. Unauthorized duplication of content from Wellbee Social on external websites or platforms without proper attribution or authorization constitutes a violation of these Terms and may result in immediate suspension or termination of the infringing user’s account.Permitted Sharing: Users are allowed to share content from Wellbee Social via the platform’s built-in sharing features to social media networks such as Facebook, Instagram, LinkedIn, and others. These sharing tools ensure that the original content and attribution remain intact.
Reporting Copyright Infringement: If you believe your copyrighted content has been copied without permission and used improperly on Wellbee Social, you may file a complaint under our Copyright Infringement Policy (Section 7) for investigation and possible removal of the infringing content.
6. Community Guidelines
To maintain a safe, professional, and respectful environment, all users must adhere to the following Community Guidelines while using Wellbee Social:
6.1 Respect Content Ownership
- Do not copy, reproduce, or use another user’s content without permission.
- If you wish to share someone’s work, provide proper credit and obtain their consent.
6.2 Ethical Participation
- No plagiarism, misinformation, or manipulation of content.
- Avoid spamming, excessive self-promotion, or using Wellbee Social for commercial solicitation unless explicitly permitted.
6.3 Report Copyright Violations
- If you believe your content has been copied without permission, report it following the process outlined in Section 7.
6.4 Content Moderation & Platform Rights
- Wellbee Social reserves the right to remove or restrict content that violates these guidelines.
- Users who repeatedly violate the guidelines may face account suspension or permanent removal.
7. Copyright Infringement Reporting & DMCA Compliance
Wellbee Social respects intellectual property rights and requires users to do the same. If you believe that your copyrighted work has been copied and is accessible on Wellbee Social without authorization, you may submit a Copyright Infringement Notification Form which includes information such as:
- A description of the copyrighted work that has been infringed.
- The URL or location of the allegedly infringing material.
- Your contact details (full name, address, email, phone number).
- A statement affirming, under penalty of perjury, that you are the rightful owner or authorized to act on behalf of the copyright owner.
8. Wellbee AI
8.1 Wellbee AI for Instructors
Wellbee AI is a tool available to Instructors. The free version is given with limited usage capability. Instructors can use Wellbee AI for assistance in:
- Course creation and outlines.
- Event marketing descriptions.
- Product descriptions and promotional content (coming soon!)
Optional Subscription for Unlimited Wellbee AI Access. Terms include:
- Monthly Billing: Fees are billed monthly in advance.
- Cancellation Policy: Instructors may cancel at any time. Cancellations take effect at the end of the current billing cycle.
- No Refunds: Subscription fees are non-refundable, even if the Instructor discontinues using Wellbee AI before the end of the billing cycle.
8.2 Limitation of Liability for Wellbee AI
- Accuracy and Reliability: Wellbee AI outputs are suggestions based on input provided by Instructors. Wellbee Social does not guarantee their accuracy, reliability, or completeness. Content produced by Wellbee AI is for informational purposes only and should not be considered professional advice. Users are advised to exercise discretion and consult qualified professionals before making decisions based on AI-generated content.
- User Responsibility: Wellbee AI is provided “as is” and may not be error-free. Users are responsible for verifying and ensuring compliance of AI-generated content. Wellbee Social is not liable for outcomes from using Wellbee AI. Wellbee Social does not guarantee the accuracy, completeness, or reliability of AI-generated content. The platform shall not be held liable for any actions taken based on such content or for any errors or omissions therein.
- Modification and Termination: Wellbee Social reserves the right to modify, suspend, or discontinue Wellbee AI at any time without notice. No refunds will be provided.
- Third-Party Services: Wellbee AI may rely on third-party services, and Wellbee Social is not responsible for any data breaches or issues arising from these integrations.
- Continuous Improvement: Wellbee AI is continually evolving. While we strive to improve its accuracy and functionality, users acknowledge that AI technologies have inherent limitations and may not always produce perfect results.
By subscribing to Wellbee AI, you agree to these terms.
9. Purchases and Transactions From Instructors
- Instructor Policies: Instructors set policies for shipping, cancellations, returns, and refunds. Users must review these policies before purchasing.
- Wellbee Social’s Role: We act as a platform provider and are not liable for disputes, quality issues, or delivery failures, including, but not limited to: non-delivery, defective products, or discrepancies in course, product, or event descriptions.
- Purchases: Users must be logged in or create an account to purchase courses, events, or products. Account creation or logging in allows users to communicate with Instructors and/or Event Organizers.
- Transaction Fees: Instructors are subject to platform fees, as outlined in the InstructorInstructor Terms.
- Currency: All transactions are processed in Canadian dollars (CAD).
9.1 Fees and Charges
When purchasing courses, event tickets, or products through Wellbee Social, the following additional fees apply:
- Payment Processing Fee: A fee of 5.75% of the transaction amount is applied to cover payment gateway processing costs.
- Service Fee: A fee of 7.25% of the transaction amount is applied to support platform maintenance, customer service, and administrative operations.
- Fee Visibility: These fees will be clearly itemized as separate charges on the checkout page before payment is completed.
- Non-Refundable Fees: Payment processing and service fees are non-refundable, even in cases where a transaction is canceled or refunded.
- Fee Adjustments: Wellbee Social reserves the right to modify these fees as necessary. Any changes will be communicated through updates to these Terms and will be reflected on the checkout page.
9.2 Instructor Earnings and Platform Fees
- Instructors selling courses, events, or products through Wellbee Social are subject to platform transaction fees, which are deducted from their earnings.
- Wellbee Social applies a 5% payment processing fee and a 7% service fee to each transaction, which is deducted before payout to instructors.
- These instructor fees are separate from the fees charged to buyers during checkout.
10. Refunds and Cancellations from Instructors
10.1 Courses
Refunds for courses are subject to the following conditions:
- Users may request refunds within 7 days of purchase, provided no more than 10% of the course has been viewed or completed.
- Refund requests are reviewed on a case-by-case basis.
- Instructors will not receive revenue for refunded courses.
10.2 Events
Refunds for events follow these guidelines:
- Users may request refunds if the event is canceled or rescheduled.
- Instructors must disclose their refund policies on event descriptions.
- Instructors will receive Event Payouts after the completed scheduled Event to allow for refund processing.
10.3 Products – coming soon
Refunds for physical or digital products are subject to Instructor policies, which must be clearly stated on their storefront. Instructors must outline:
- Shipping policies.
- Return, exchange, and refund terms.
- Maximum refund timeframe, not exceeding 20 days.
Instructors retain responsibility for managing refunds directly with Users. Wellbee Social facilitates transactions but is not liable for refund disputes.
10.4 Comprehensive Refund Policy
For detailed information on our refund procedures, including conditions and processing times, please refer to our Refund Policy.
11. User Responsibilities
11.1 General Responsibilities:
Users must:
- Provide accurate and complete information.
- Maintain the security of their accounts.
- Ensure uploaded content complies with laws and regulations.
Users must not:
- Share offensive, discriminatory, or illegal content.
- Impersonate others or misrepresent affiliations.
- Exploit vulnerabilities or compromise platform security.
11.2 Community Standards:
Users are expected to:
- Report inappropriate content or behavior.
- Respect others’ opinions, identities, and contributions.
- Avoid posting offensive, harmful, or discriminatory content.
- Report violations to Wellbee Social promptly.
12. Prohibited Activities
Users must not:
- Share harmful or inappropriate content.
- Introduce malicious software.
- Engage in unlawful activities or violate any applicable laws.
- Upload content infringing intellectual property rights.
- Use the platform for spam, phishing, or other malicious purposes.
- Impersonate others or misrepresent affiliations.
- Introduce harmful software or interfere with the platform’s functionality.
13. Intellectual Property
- User Content: Users retain ownership of their content but grant Wellbee Social a license to use it within the platform, and outside the platform for marketing and promotional materials. All ‘Submitted Content’ can be used by Wellbee Social to help promote the platform, this includes, but not limited to: snippets of course content, lessons, member profiles, posts, blogs, media, and other related content.
- Wellbee Content: Logos, designs, and platform elements are the intellectual property of Wellbee Social.
14. Instructor Specific Terms
Instructors are bound by the Instructor Terms, which govern their use of the platform to sell courses, events, and products.
Key highlights:
- Instructors must adhere to their own stated policies for shipping, returns, and refunds for products.
- Instructors are recommended to adhere to Wellbee Social’s return and refund policies for courses and events as stipulated in Section 10.
- Instructors are responsible for accurate product descriptions, event details, and course content.
- Wellbee Social is not liable for transactions between Instructors and Users.
15. Ambassador Program
- Program Overview: Wellbee Social offers an Ambassador Program for individuals who wish to promote the platform in exchange for non-monetary benefits, such as featured content placements on the news feed and in newsletters.
- Independent Status: Ambassadors are not employees, agents, or representatives of Wellbee Social. Their opinions and statements do not reflect the views of the platform.
- Content Rights: By participating, Ambassadors grant Wellbee Social the right to use, modify, and feature their submitted content for promotional purposes.
- Code of Conduct: Ambassadors must adhere to Wellbee Social’s community guidelines and must not make misleading claims, engage in unethical promotions, or misrepresent Wellbee Social’s services.
- Program Termination: Wellbee Social reserves the right to remove any Ambassador from the program at its discretion if they violate the terms of participation.
- Agreement Acknowledgment: Participation in the Ambassador Program is subject to additional terms outlined in the Ambassador Agreement.
16. Disclaimers and Limitation of Liability
To the extent permitted by law, Wellbee Social is not liable for:
- Loss of data, revenue, profits, or business opportunities.
- Indirect, special, or consequential damages.
- Issues arising from third-party integrations or payment processors (e.g., PayPal) as explained in Section 16.1.
Wellbee Social Inc. shall not be liable for indirect, incidental, or consequential damages. Direct damages are limited to the amount paid by you to Wellbee Social in the six months preceding the claim.
16.1 Payment Processing Liability
- Wellbee Social uses third-party payment processors to handle transactions securely.
- By purchasing through the platform, users acknowledge that Wellbee Social is not responsible for any transaction failures, delays, or errors caused by third-party payment providers.
- Any disputes related to failed transactions, double charges, or payment failures must be resolved directly with the payment provider.
17. Termination and Account Deletion
- Wellbee Social reserves the right to terminate or suspend accounts for violations of these Terms or other policies.
- Users may request account deletion by contacting support.
- Submitted Content may remain on the platform even after an account has been deleted (e.g., courses and lessons that offer lifetime access).
- If Instructors request an account deletion, Wellbee Social admin team will conduct a review that all products and services promised to buyers have been delivered before the account can be deleted. Instructors requesting deletion must ensure all commitments to purchasers are fulfilled.
18. Modifications to these Terms and Fees
Wellbee Social reserves the right to modify these Terms of Service and associated fees at any time. Such changes will be effective upon posting the updated Terms on our website. We will notify users of significant changes through prominent notices on our platform or via email. Continued use of our services after such modifications constitutes your acceptance of the revised Terms and fees.
18.1 Changes to Fees
- Wellbee Social reserves the right to adjust service fees, payment processing fees, and other charges at its discretion.
- Any fee changes will be communicated via an updated Terms of Service, and the revised fees will be displayed on the checkout page before transactions are completed.
- Continued use of the platform after a fee change constitutes acceptance of the updated pricing structure.
19. Contact Information
For questions or concerns about these Terms, please contact us by filling out the form on our Contact Page.
